Returns & Exchanges

Please read our Returns & Exchanges policy carefully, as we strive to make your shopping experience as enjoyable and hassle-free as possible. If you do have any questions, our customer service crew is always here to help.

RETURNS

We totally get it, sometimes things just don’t fit right and that's cool with us. That's why we offer a 14-day return policy on online purchases, excluding FINAL SALE items. Please email us within 7 days at info@topangaclub.com to submit your return. You can download the return form here. Please make sure to fill in all details correctly and include this in your return package. This way we can process your return as correctly as possible.

If you're not feeling the vibe of your purchase, just send/bring it back to us in its original condition, unworn, with all tags and packaging within 14 days (items sent back to us after 14 days will not be accepted). Unfortunately, we can't cover the return costs being a small business, thanks for understanding! Returns are at the buyer's risk. This means that Topanga Club is not liable for damage and/or loss of returned items. Therefore, always ask the post office for proof of postage and keep it until the refund of your return has been correctly processed. This is your proof of shipment.

RETURN ADDRESS:

Topanga Club
Van Hoytemastraat 57
2596 EN The Hague
The Netherlands

 

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately (within 2 days) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@topangaclub.com. 

EXCHANGES

You are welcome to exchange your online purchase within 14 days in our conceptstore in The Hague. We can't process exchanges online yet, but no worries, you can return your purchase within 14 days and place a new order online for the desired item(s).